The Benefits of Using an IVR System

The Benefits of Using an IVR System

Technology is progressing at a speed where things are heading towards automation. The process of automation is something that is seen under both the positive, and the negative light as well. However, majority are in favour of it, as it makes things even easier.

One of the biggest systems that are getting better are IVR systems, or interactive voice response systems. This system uses an IVR software that is personalized based on the requirement of the company, and once that software is up and running, you do not need human receptionists to take calls, and queries.

I know it sounds artificial, but it saves a lot of time, and is effortless in its working as well. That is why we are going to be discussing some of the benefits of using an IVR system that many people need to know.

It is Completely Personalized

One of the biggest benefits of IVR systems is that they are completely personalized. Once you have the IVR software of your choice up and running, you can personalize it just the way you want. I know it sounds tedious, but it rids you of the whole process of training someone to do the work. You can just set up the software based on your preference, and be done with it.

No Errors

Human errors are always going to exist, and even the most proficient human can create mistakes. However, the thing that you need to know is that with IVR, there is absolutely no errors whatsoever. However, you just need to make sure that you have set everything up accordingly, and once that is done, you will not have to worry about any errors whatsoever, because there won’t be any errors.

How The Internet Has Evolved

How The Internet Has Evolved

When dialup internet services were introduced in the early 90s, we can all remember the amount of confusion and chaos it created in our homes. You would end up having to pay a certain amount of money ranging from $10 to a $100 in order to be able to have access to the internet for a limited amount of time, only for it to be hanging up and lagging for more than half the time. This was basically how internet was first introduced in our homes, and at the time, we considered it be a mere luxury and not something we actually need.

As time went on, companies began to realize the value that the internet holds, and started releasing different devices that would help us connect to the internet. This is when DSL, Modems, broadband and Wi-Fi came into existence, with each innovation considered to be better than the other. Broadband internet is still widely used, especially in business setups, and it is considered to have a number of advantages, with the most important one being speed. Any broadband internet connection can work up to or more than a 100 times faster than dialup internet services. So, if you happen to be interested in setting up a broadband connection in your home or office, you should check out companies that provide the best broadband at bredbandfiberbä

Wi-Fi is considered to be the best way of connecting to the internet since multiple devices are able to connect to the internet as the same time, and at the same time, you are not restricted to a wire or cable, so you are able to move around as well rather than having to stay stationary at a single spot in order to have a steady access to the internet.

Is Blockchain About to Change How We Pay Digitally?

Is Blockchain About to Change How We Pay Digitally?

“Blockchain” is easily one of the hottest buzzwords of 2018, everyone is talking about it and how it is about to completely revolutionize the way we pay online. Digital payment systems have been around for a while now and they have been steadily evolving how we transact, at the moment, blockchain and crypto currencies only make up a small part of the digital payment industry.

There are various companies that have been working as intermediaries for digital payments, Stripe is one such example, a start-up that has been around for 8 years now and caters to clients such as Uber and Google. Just recently, Stripe reported that its value has reached 20B USD in the last few years. Another money transfer company called TranferWise has been making progress as well, it experienced an increase of 800,000 in the number of transactions it has handled in the last year, and according to the company, they have begun reducing their transaction charges as well.

Both of these companies are thriving at the moment thanks to digital payments and they are not relying on blockchain technology in any way at all. While blockchain is known for being faster, cheaper, and safer as well, industry experts say that the technology is not mature enough to be implemented on the same scale as what companies such as TransferWise and Stripe are operating. Introducing blockchain to their tried and tested systems will only complicate things and make their working more efficient.

A lot of people have mixed feelings about blockchain technology at the moment, for instance, TransferWise thinks it’s a waste of time, while Strip believes that there is definitely potential in this technology. Stripe even began supporting bitcoin payments but it had to drop this idea since no one was using this payment channel.

JPMorgan, a prolific name in the finance industry has recently further expanded its blockchain network which now covers more than seventy five institutions on a worldwide level. The company is integrating blockchain technology but without making changes to its Interbank Information Network, this will make sure that their system’s foundations remain untouched. JP’s primary use of blockchain technology will be to maintain immutable records, allowing the company to minimise fraud, forgery, and incorrect entries.

While there are some who wish to integrate blockchain technology with traditional banking systems in order to make them more effective, some people want to completely replace the traditional banking system and introduce a new one based entirely on blockchain technology. Ripple is one of the leading companies in the drive for replacing traditional banking, they are being backed by notable investors, including Google Ventures and has been making an effort to develop and expand its network of money transfer companies. According to Ripple, its tests for cross border payments produced results with significantly lower charges. While cryptocurrency is definitely being developed, we will not get to see it in mainstream use for the time being, until the technology further matures.